Officer (135)

Long Description

Greeting customers and providing comprehensive information about rental services, available car types, and rental prices.

Assisting customers with car reservations, and modifying or canceling bookings based on customer requests.

Answering questions regarding rental options, policies, terms, and additional insurance.

Advising customers on selecting the appropriate car based on their needs, such as passenger capacity, luggage space, and rental duration.

Handling customer complaints and seeking immediate and positive solutions to satisfy customers.

Assisting customers with payment processes and explaining contract fee details.

Preparing invoices and ensuring that all financial details are accurate.

Coordinating with the rental department to ensure the requested car is delivered on time.

Providing support to customers in the event of vehicle breakdowns or accidents during the rental period, and coordinating with relevant parties for immediate assistance.

Informing customers about available promotional offers or discounts.

Key Job Responsibilities

Applies knowledge and skills gained through encountering similar situations at work to a variety of day-to-day activities with minimal guidance from more experienced roles.

Applies expertise relevant to own functional area to assist in contributing to Lumi's objectives.

Able to explain complex information to a diverse group of stakeholders in a logical and concise manner.

Works within guidelines and policies while impacting the quality of own work and the works of others.

Solves problems in straightforward situations by using judgment and technical experience.

Role Level Description

Know-how: Applies knowledge and skills gained through encountering similar situations at work to a variety of day-to-day activities with minimal guidance from more experienced roles. Applies expertise relevant to own functional area to assist in contributing to Lumi's objectives.

Communication: Able to explain complex information to a diverse group of stakeholders in a logical and concise manner.

Accountability:Works within guidelines and policies while impacting the quality of own work and the works of others.

Complexity:Solves problems in straightforward situations by using judgment and technical experience.

Job Requirements

Education: Bachelor's degree

Major: Business Administration, Public Relations, or any other related field.

Minimum Years of Relevant Experience: 0 - 2 years

Competencies