Officer (134)

Long Description

Receiving incoming calls from customers and responding to inquiries about available rental services.

Assisting customers in making car reservations, confirming bookings, and modifying or canceling them as requested by the customer.

Handling customer complaints and inquiries.

Informing customers about promotional offers and special discounts provided by the company

Contacting customers after the rental period to ensure their satisfaction with the service and the condition of the returned vehicle.

Providing reports to management on the number of incoming calls, recurring complaints, and customer feedback to improve service.

Regularly updating the customer database and documenting all details related to reservations and communication with customers.

Key Job Responsibilities

Provide guidance and on-the-job training for junior colleagues and conduct knowledge sharing to facilitate the achievement of team objectives and completion of tasks in an efficient manner, which is consistent with operating procedures and policy.

Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.

Participate in the identification of opportunities for continuous improvement and sustainability of systems, processes, and practices considering leading standards, productivity improvement, and cost reduction.

Prepare departmental/unit statements and reports in a timely and accurate manner to meet Lumi’s requirements, policies, and quality standards.

Role Level Description

Know-how: Applies knowledge and skills gained through encountering similar situations at work to a variety of day-to-day activities with minimal guidance from more experienced roles. Applies expertise relevant to own functional area to assist in contributing to Lumi's objectives.

Communication: Able to explain complex information to a diverse group of stakeholders in a logical and concise manner.

Accountability:Works within guidelines and policies while impacting the quality of own work and the works of others.

Complexity:Solves problems in straightforward situations by using judgment and technical experience.

Job Requirements

Education: Bachelor's degree

Major: Business Administration, Public Relations, or any related field.

Minimum Years of Relevant Experience: 2 years

Competencies